The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.
Resolved -
We have resolved the issue that caused slowness within the portal, where users may have experienced delays while performing actions on the test properties blade.
The incident was traced to a third-party service used by the portal. We have temporarily stopped the functionality that relies on this service while we work with the provider to determine why it caused the issue and to prevent recurrence.
If you need additional details please reach out to support@catchpoint.com
Nov 19, 10:59 EST
Investigating -
We are currently investigating slowness in the portal. Users may experience delays when performing actions on the Test Properties blade.
Our team is actively investigating the issue to restore normal performance as quickly as possible.
Nov 19, 10:30 EST
Resolved -
This incident has been resolved.
Nov 18, 10:25 EST
Monitoring -
The documentation portal is now back online.
Nov 18, 10:20 EST
Investigating -
We are experiencing an issue impacting docs.catchpoint.com due to an ongoing outage with our CDN vendor. Catchpoint users might not be able to access the documentation portal.
Our team is actively monitoring the situation and working with the vendor to restore service. Updates will be posted here as soon as more details are available.
Meanwhile, you can reach out to support@catchpoint.com for any help or try our AI chat bot from top right "?" help icon on the portal.
Nov 18, 09:11 EST
Resolved -
This incident has been resolved.
Nov 17, 09:29 EST
Monitoring -
A fix has been applied, and we are currently monitoring the results. Users should no longer encounter the error.
Nov 17, 04:35 EST
Investigating -
We are currently investigating an issue impacting a subset of our customers.
Users may experience difficulties when analyzing their test data. Our team is actively working to identify the cause and restore full functionality. We will share further updates as more information becomes available.
Nov 17, 04:21 EST
Resolved -
We have resolved an issue that affected a subset of Cloud nodes between 07:49 AM UTC and 10:04 AM UTC.
During this time, tests targeting these affected nodes may have experienced degraded performance or missing runs.
Portland, US - AWS Cloud Los Angeles, US - Akamai CC Denver, US - AWS Cloud Arizona, US - Azure Cloud Phoenix, US - Oracle Cloud San Jose, US - Oracle Cloud San Jose, US - Alibaba Cloud Los Angeles, US - AWS Cloud Seattle, US - Akamai CC Fremont, US - Akamai CC Fresno, US - Azure Cloud San Francisco, US - Tencent Cloud Las Vegas, US - Google Cloud Portland, US - Google Cloud Los Angeles, US - Google Cloud
All systems are now operating normally!
Nov 13, 06:58 EST
Resolved -
This incident has been resolved. Unfortunately, tests were unable to run between approximately 08:00 UTC and 10:00 UTC. All systems are now fully operational, and normal functionality has been restored.
Nov 10, 07:41 EST
Monitoring -
We have fixed the issue and Enterprise nodes are returning to normal operations. Our teams continue to monitor the recovery closely to ensure full data synchronization across all nodes.
Nov 10, 05:50 EST
Investigating -
We are currently investigating an issue impacting a subset of Enterprise nodes that are not functioning as expected since approximately 08:00 UTC. As a result, some users may experience missing or unavailable data from these affected nodes.
Our engineering teams are actively working to identify the root cause and restore full functionality as soon as possible. We will provide updates as more information becomes available.
Nov 10, 05:14 EST
Resolved -
This incident has been resolved.
Nov 6, 08:59 EST
Investigating -
A subset of historical capture data (Headers, Response content, Filmstrips and Screenshots) in the EMEA region is currently unavailable. The real time data remains fully operational and unaffected. We are actively working to restore the impacted historical data.
Nov 5, 14:47 EST