Catchpoint Systems Services Page Status

All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational

Instant Test Operational

Real User Operational

Alerting Operational

Data Pull API Operational

Data Push API Operational

Alerting API Operational

Application Data Operational

Catchpoint Help Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2025

No incidents reported today.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

Client Observer users unable to use the portal.

Resolved - This incident has been resolved.
Dec 1, 08:28 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 13:57 EST

Investigating - We are currently investigating an issue impacting users with Client Observer access, preventing them from using the portal. Our teams are actively working to restore functionality as quickly as possible.
Nov 28, 13:46 EST

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

Division-Level Access Issue – Under Investigation

Resolved - This incident has been resolved.
Nov 28, 05:42 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 04:57 EST

Update - We apologize for the inconvenience this is causing our users. Rest assured, we are treating this as a critical issue and our teams continue to investigate.
Nov 28, 04:43 EST

Update - We are continuing to investigate this issue.
Nov 28, 04:23 EST

Update - We are continuing to investigate this issue.
Nov 28, 04:22 EST

Investigating - We are currently investigating an issue where users with Division Administrator and Client observer user roles are able to log in but are unable to see any data on the portal. Rest assured, all test data, alerts, and test-related configurations continue to function as expected.

This issue also impacts any API key associated with these users.

Our team is actively working to identify the root cause, and we will provide further updates as soon as they are available.
Nov 28, 04:15 EST

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

Issue Identified in Global Variable–Based Tests

Resolved - This incident has been resolved.
Nov 21, 11:00 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 08:48 EST

Identified - We have identified an issue that affected a subset of client tests that were using a Global Variable.

The issue has since been resolved as of 09:30 UTC. Our team is continuing to review the incident, and we will share additional details once the analysis is complete.

If you need any assistance with tests that use Global Variables, please contact us at support@catchpoint.com
Nov 21, 08:17 EST

Nov 20, 2025

No incidents reported.