The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.
Resolved -
This incident has been resolved.
Dec 12, 01:43 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 12, 01:33 EST
Identified -
The issue has been identified and a fix is being implemented.
Dec 12, 01:17 EST
Investigating -
We are currently investigating an issue impacting the catchpoint portal. Some users may experience a blank page after logging in or when attempting to view records.
Please note that tests and alerts continue to function as expected. Our team is actively working to resolve this as quickly as possible.
Dec 12, 01:03 EST
Resolved -
This incident has been resolved.
Dec 11, 20:42 EST
Identified -
The issue has been identified and a fix is being implemented.
Dec 11, 16:24 EST
Investigating -
We are currently investigating an increase in reported ISP-related incidents in Internet Sonar. Further updates will be shared as soon as more information is available.
Dec 11, 15:53 EST
Resolved -
This incident has been resolved.
Dec 11, 10:16 EST
Monitoring -
We are currently investigating an issue affecting a subset of users, which may result in errors when plotting data starting from 00:30 UTC.
Our Engineering team has identified the issue and deployed a fix. We will continue to monitor and provide updates as more information becomes available.
Dec 10, 20:24 EST
Resolved -
This incident has been resolved.
Dec 9, 18:33 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 9, 09:33 EST
Update -
No errors have been observed since Dec 09, 2025 - 13:22 UTC, our team continues to investigate the issue and we shall keep you posted with the updates.
Dec 9, 09:17 EST
Investigating -
We are currently investigating an issue that is causing failures in REST API calls. The failure began on December 09, 2025 at 12:48 UTC, and our teams are actively working to restore full functionality.
At this time, your test data and alerts continue to operate as expected.
We will provide additional updates as more information becomes available.
Dec 9, 08:28 EST
Resolved -
This incident has been resolved.
Dec 5, 18:08 EST
Monitoring -
On 5th December 2025, between 08:48 and 09:11 UTC, we experienced an issue with our CDN vendor that affected our REST API. During this time, users may have encountered failures with API calls. Our vendor has resolved the issue, and we are closely monitoring the situation. We appreciate your patience and will provide updates, as necessary.
Dec 5, 13:53 EST
Resolved -
This incident has been resolved.
Dec 5, 18:08 EST
Monitoring -
Today, between 16:23 and 16:30 UTC, we experienced an issue affecting the REST API and the Catchpoint portal. During this period, users may have encountered slowness and intermittent failures when using the portal, and API calls may have failed.
The issue has been resolved and we are actively monitoring the situation and taking the necessary steps to prevent this from happening again.
We appreciate your patience and will provide updates as needed.
Dec 5, 12:52 EST